[F12] Atención al cliente

Vidacaixa's

customer service

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We're here for you whenever you need us. Resolve your questions however you choose. Contact our Customer Service team with any questions or concerns. Welcome to our Customer Service Center!


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CONTACT US

What can we do for you?

Contact our team through this form. You can send us any queries or suggestions. Fill it in and let us know what we can do for you!


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Useful phone numbers

We’re by your side for whatever you need. Contact us wherever you are.


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Customer Service Telephone

93 887 25 25

900 40 40 90

Call

Call 93 887 25 25

Call 900 40 40 90

Exclusive telephone number for our business customers. Monday to friday 08:00 to 18:30

930 141 051

900 310 310

Call

Call 930 141 051

Call 900 310 310

Phone medical guidance and second opinion: Servicio de 24 horas

911 790 951

932 593 445

900 649 415

Call

Call 911 790 951

Call 932 593 445

Call 900 649 415

Medical help abroad: Servicio de 24 horas

(+34) 911 790 951

(+34) 932 593 445

(+34) 900 649 415

Call

Call (+34) 911 790 951

Call (+34) 932 593 445

Call (+34) 900 649 415

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PRODUCT INFORMATION

The level of transparency that earns your trust

Access all the information about our products



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FAQ'S

Do you have any questions? Check our frequently asked questions

If you have any doubts or are unsure about which product to choose, don't worry. We'll provide you with all the information you need to plan your future, protect your loved ones, or secure your business. Check our frequently asked questions guide for more details.


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  • How is the widow/widower’s pension calculated?

    • The deceased must have been registered with the Social Security system and paying contributions to it for a certain time. The calculation basis depends on the deceased’s situation (active worker or pensioner) and the cause of their death (non-work related or work related). Feel free to ask for advice.

  • What will happen if I become unemployed or my business closes down?

    • There is the option of paying the contributions yourself through special agreements with the Social Security authorities to keep being entitled to your pension. Ask one of our advisors or staff members.

  • How long do I need to contribute to the Social Security system to get a 100% pension?

    • It depends on how old you are when you retire and the contributions made to the Social Security system during your working life. The retirement age in Spain will increase gradually until 2027, when it will be 67 years. In 2024, the retirement age was 66 years and 6 months if you wanted to receive 100% of your pension.

  • When can I take out a life insurance for the self-employed?

    • We recommend taking out one of our life insurances for the self-employed the moment you begin to pay your contributions as a self-employed person to the Social Security institution. With your first savings, it’s time to think about your future and secure your finances and, consequently, those of your family.

  • Who needs life insurance for the self-employed and SMEs?

    • A life insurance policy is essential for the self-employed who wish to protect their personal and professional welfare, and that of their workers and their loved ones, in the event of death or serious illness.

  • What’s a life insurance for the self-employed?

    • A life insurance for the self-employed guarantees the payment of a capital sum to you, your business partners and your family in the event of a serious illness, temporary disability, death or total permanent disability caused by an accident.



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We can help

Guide to take out an insurance policy

This guide shows all the information you need to take out insurance, including the details about the coverage, parties, premium and its calculation.



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GLOSSARY

Access our glossary

We'll help you find all the information you're missing.



[F8] Atención al cliente - Glosario